Position Type: Part-Time (20 hours per week)
Location: Remote (Australia-based applicants only)
Salary: Base pay + performance-based incentives

About Us

S.W. Black Travel is a Sydney-based travel agency serving clients Australia-wide specialising in international cruise packages.

Our mission is simple: to turn travel dreams into lifelong memories by delivering exceptional travel experiences.

We are looking for a motivated self-starter with strong sales skills to join our team. If you’re passionate about cruising, comfortable with international airfares, and thrive on creating the perfect travel match for clients, we want to hear from you!

About the Role

As a Part-Time Travel Adviser, you will use your consultative selling skills to match clients with their ideal cruise package and customise it to suit their needs. This cruise-focused role also requires experience with international travel bookings, including airfares. You’ll work independently to engage leads, close sales, and provide seamless travel solutions.

Key Responsibilities

Client Consultation: Use a consultative selling approach to understand client needs and match them with the perfect cruise and travel package.
Booking Management: Design and book international cruise packages, including flights, pre/post-cruise accommodation, and travel insurance.
Sales Outreach: Proactively engage with leads via phone and email, converting enquiries into bookings through confident, personable communication.
Customisation: Tailor travel itineraries to suit individual preferences, ensuring clients receive a seamless, personalised experience.
Amadeus GDS Expertise: Use Amadeus GDS to manage and book airfares, ensuring accuracy and efficiency.
Lead Follow-Up: Independently manage and follow up on leads, ensuring no opportunity is missed.
Customer Service: Deliver exceptional service throughout the booking process, handling queries, changes, or issues with professionalism and care.
Product Knowledge: Maintain strong knowledge of cruise products, international airfares, and destination offerings.

What We’re Looking For

Self-Starter: Highly motivated, proactive, and able to work independently in a remote environment.
Sales-Focused: Proven consultative selling skills with the ability to close sales and meet performance targets.
Experience: Minimum 3 years of experience in a travel adviser role with strong experience in cruises and international airfares.
Amadeus GDS: Strong, proven experience using Amadeus GDS for air bookings.
Qualifications: Minimum Certificate III in Travel or equivalent.
Customer-Centric: A passion for delivering outstanding, tailored client experiences.
Attention to Detail: Ability to manage complex bookings with accuracy and care.
Adaptable: Comfortable handling multiple tasks, working with international packages, and customising travel plans.

What We Offer

Base pay with generous performance-based incentives.
Flexible part-time hours (20 hours per week), fully remote.
Opportunities for travel and familiarisation trips.
Discounts on personal travel and access to exclusive industry perks.
Access to training and ongoing professional development.
A supportive team culture where your expertise and initiative are valued.

How to Apply

If you’re a motivated self-starter with strong sales skills, Amadeus GDS experience, and a passion for international cruising, we’d love to hear from you!

To apply, submit your resume and a brief cover letter detailing your experience and why you’re the perfect fit for this role.

Applications Close 14th February 2025.